International HR and Organization Development Consultant, Mentoring Partnerships Trainer
Eliza enhances leadership competencies in strategic management, performance management, coaching and mentoring staff.
M.A. in Manpower Studies from Birkbeck College, University of London
Her Leadership Development competencies include training, coaching, mentoring and facilitating diverse audiences in:
- Strategic planning, managing complexities and change
- Creating conducive climates and engaging staff in learning and knowledge management;
- Enhancing managers’ skills in constructive and positive feedback
- Serving as coach and virtual mentor to students at the Singapore Management University and the Open University and clients
Eliza brings with her a wealth of Transformational Leadership experience in both private MNCs, SMEs and the public sector (Public Service Reform to enable Malta to enter the European Union; evolving People Centered Management culture in Singapore’s Vocational Industrial Training Board; strategic thinking and diversity management, Myanmar government; enabling Ethiopian Airlines to compete effectively within Africa).
As internal consultant to Esso Singapore, Exxon Chemicals and Esso Eastern Inc, she enabled teams to resolve conflicts and align performances to ensure seamless and synergistic operations. In Singapore Press Holdings, she established a competency based Performance Management, Talent Development and Succession Planning system.
Her work in Healthcare (C-Suite Fortis Healthcare, GSK, Novartis, Alcon, Sanofi-Aventis, Roche Group and Roche Diagnostics, Abbvie, Thermo Electron, Singhealth, Singapore Polyclinics, Singapore Pharmacy Council) involves helping Leaders articulate their Leadership Brand and enhance employee engagement; training mentors and clients, building storytelling, internal consulting skills, ethical reasoning and Crisis Prevention (Building and Construction Authority) and team building.
She is on the Barclays Global Faculty and clients in the financial industry include Standard Chartered Bank, HSBC, UOB, BNP Paribas Malaysia, OCBC, Deutsche Bank, Malaysia’s RHB, Chase Manhattan Bank, American Express, RBS, Euler Hermes, Allianz Asia Pacific, the Singapore Institute of Directors and Khazanah where she coached C Suite, senior management and high potentials; enhanced stakeholder management, strategic networking and partnering skills including communications (advocacy and inquiry skills, asking high impact questions and active listening; productive performance conversations); strategic planning and team building, managing paradoxes including revenue/profits and risks/controls.
Eliza is a member of the BP Global Faculty and her experience with different corporate cultures (Diageo, Tesco, Lantiq, Philips, Kulicke and Soffa, Nexans, Eka Chemicals/Akzo Nobel; Cairn India; Ericsson; Dell; Deutsche Post DHL; Owens Illinois) enables deep understanding of cross cultural challenges in communications, values and behaviours and decision making. Eliza is used to working with translators in delivering programmes to the Ural Bank of Redevelopment’s Senior Management, Women Leaders in the Institute of Democracy, Slovakia; BP managers in Baku, Azerbaijan; MacDonald’s New Directors in Shanghai; Total Vietnam’s Managers and the Ministry of Education, Myanmar.
Eliza is an ACTA certified Trainer, Assessor and Course Developer for Singapore’s WSQ (Work Skills Qualification) framework, a Fellow of the Higher Education Academy, UK.
As an Associate of The Forum Corporation, Mercer, Korn Ferry /Pivot Leadership, TMC – Berlitz, Eliza trains, facilitates and coaches a diversity of their clients integrating integrating 360 Feedback with various psychometric tools including MBTI, FIRO-B, DISC, HDS (Derailers); Thomas-Kilmann Conflict Management, HRDQ Coaching Style; Influencing Style and Influence Mapping; Cultural Orientations Indicator and Barrat’s Cultural Transformation Tool
Eliza’s M.A. in Manpower Studies from Birkbeck College, University of London provides a sound basis for her part time academic career in Singapore Management University, Nanyang Technological University, Lee Kuan Yew School of Public Policy, the Universities of Kingston, Portsmouth and Surrey and the Open University where she taught Business Strategy, Ethics and Governance, Management Futures, Entrepreneurship and Enterprise Development, Marketing, Sustainable Leadership, Customer centric and service excellence mind-set, Marketing Communications and E-commerce, Creativity, Innovation and Change, Human Resource and Knowledge Management; the Learning Organisation and on-line MBA supervision.
Her work with Duke CE, University of Queensland and Singapore Management University Executive Education enables her to design and deliver customized training for their clients.