Communications both internal and external require fresh and innovative thinking, not just the old standardised Public Relations outputs. To the stakeholders in the business both close and remote the information they receive determines how they will relate, if at all, to a company. The dreaded matrix organisation has caused more heartache and worse communications than any previous organisational system. More than one boss is not tenable and simple lines of reporting are vital for quick, thoughtful and pragmatic decisions making.

We study your present communications lines, sift out the ones that matter most and get them clear and then help you keep refreshed what you need to impact your business successfully. Most communications systems are designed from the sender’s point of view. Seeing things from the other person’s position is key to good communications. We help you do that and change the attitude that says administration rules to one where customer rules.