Topic: communication
23 Jul 2009
UNBALANCED – Part One Education & Communications
Beyond work-life balance there are four other important areas in which we have been steadily creating less, rather than more, balance - education, communications, religion and sex. More »
Topics: communication, education, work-life balance
01 Apr 2009
From “Shout” To “Discuss”
20th Century communications were dominated by ‘shout’ media – newspapers, radio, cinema, television, brochures and chilling ‘cold calls’. These involved shouting at customers. They had developed from street markets where the loudest vendor succeeded best. More »
Topics: communication, information technology, new media, sales, service providers
29 Sep 2008
One Greeting Doesn’t Fit All
Don’t you dread it when the voice at the other end of the phone says “Hello, So-and-so, How are you today?” The egregious sales pitch that follows is enough to bring up your breakfast. Peter Ustinov had a point. When a Manhattan hotel receptionist said “Have a good day” he politely replied “Thank you, but I have other arrangements!” More »
Topics: communication, emotional intelligence, sales
15 Sep 2008
The New Media Opportunities
Over the past century the mass media have played a vital role in the dissemination of information about everything from disease to designer handbags. The relatively high standards of living now enjoyed by many in the world would not have arrived – or would have arrived more slowly – if the mass media had not promoted them. Good communication, efficiently and attractively dispensed has enhanced all our lives more than most other technical advances. More »
Topics: communication, internet, mass media, new media, technology
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