Topic: emotional intelligence
29 Sep 2008
One Greeting Doesn’t Fit All
Don’t you dread it when the voice at the other end of the phone says “Hello, So-and-so, How are you today?” The egregious sales pitch that follows is enough to bring up your breakfast. Peter Ustinov had a point. When a Manhattan hotel receptionist said “Have a good day” he politely replied “Thank you, but I have other arrangements!” More »
Topics: communication, emotional intelligence, sales
07 Jan 2008
Emotional Stupidity
We hear a lot about people having emotional intelligence (EQ) but seldom consider the consequences of emotional stupidity. More »
Topics: emotional intelligence, good management
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