Topic: service

Make Your Employees The Best

A long-term friend and former colleague of mine who now runs his own successful business told me recently: “In the last two years I have come to realise that being a CEO means being a Mentor, too. We have to connect with our employees on both the work and the home front. It is no longer good enough just issue orders and train people to do their jobs; bosses must take a real interest in their employees’ lives, their problems and their aspirations.” More »

Critical Service

A quick, anecdotal, survey among overseas residents and visitors to Singapore on the quality of service they have received here delivered some unexpected results. More »