Topic: service
08 May 2008
Make Your Employees The Best
A long-term friend and former colleague of mine who now runs his own successful business told me recently: “In the last two years I have come to realise that being a CEO means being a Mentor, too. We have to connect with our employees on both the work and the home front. It is no longer good enough just issue orders and train people to do their jobs; bosses must take a real interest in their employees’ lives, their problems and their aspirations.” More »
Topics: employees, good management, service
05 Mar 2008
Critical Service
A quick, anecdotal, survey among overseas residents and visitors to Singapore on the quality of service they have received here delivered some unexpected results. More »
Topics: service
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