Now that mentoring is widely recognised as the way to motivate, develop and keep employees, the role of "in-company" mentoring is being explored by those aware of the profit improvement it bestows. It is a big topic so I am devoting two articles to it.
What is mentoring?
Mentoring is helping people to realise their own abilities. [...]

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A quick, anecdotal, survey among overseas residents and visitors to Singapore on the quality of service they have received here delivered some unexpected results.
Rewarding to learn that most people said the service had been courteous, smiling and friendly. There were a few too many blank faces but, generally, a willingness to present a helpful image [...]

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How much of the restructuring we hear about in business is necessary? Certainly not all of it. The building blocks of any organisation are its people. Get them right and the organisation will work.
So does the structure of the business make much difference?
It does make some, and the trick is to know which restructuring is [...]

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We hear a lot about people having emotional intelligence (EQ) but seldom consider the consequences of emotional stupidity.
A family I knew, with a reasonable – but not vast – fortune lost all their money through emotional stupidity. Now they live on the low end of life, licking their wounds, divided, hurt and irreconcilable. Why?
Because the [...]

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To pay a man for driving a nail into two planks of wood you measure the worth of the job, monitor the time and materials taken and assess whether it is done well or badly. You may negotiate the price but “the labourer is worthy of his hire.”
More difficult is assessing the price and value [...]

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