Management unleashed – Refreshing your people management This article was first published in Business Times on 5 January 2019 By John Bittleston Previously, management worked on the principle that people perform best when they are organised. On production lines, in military establishments, for worldwide logistics, this remains the case. Order created by hierarchy is simple,…
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Question Time with Mentor John – Diversity at the workplace Diversity at the workplace makes good business sense. Research shows that companies with a more diverse workforce perform better. Diverse teams typically are more innovative, and a range of different perspectives leads to more creative decision-making. What are the dangers of having a uniform group…
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Question Time with Mentor John – Ready… Get set… Motivate! Anyone who’s tried to convince a moody teenager to do household chores will realise that getting someone to do something they don’t want to do is an uphill task. Your employees are not moody teenagers but motivating them to give their best can still be…
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Question Time with Mentor John – Handling stress Your employees are feeling more and more stressed at work. A 2017/ 2018 survey found that almost two thirds of employees in Singapore have elevated levels of stress. And while some stress may encourage them to reach for higher goals, too much leads to people feeling overwhelmed,…
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Question Time with Mentor John – When angry customers are good for business All companies should love getting customer complaints. When a customer voices unhappiness, instead of simply taking business elsewhere, it gives you a chance to find out about the problem and correct it. However, angry people shouting down the phone, costly refunds and…
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“Physician – heal thyself” – Conflict Management By Eliza Quek, First VP, APAC Director, Terrific Mentors International ® Pte Ltd The Grecian root of the proverb is apt when we reflect on what coaches and clients find most challenging – overcoming strong emotions of distaste, distrust and bio-reactions of flight, fight, appease or freeze in…
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Question Time with Mentor John – Doing it right In today’s instant gratification world, it is easy to close an eye to when things are not done right. However, business ethics means making a conscious decision to take the decent path. Business ethics involves a set of principles or standards that guide your personal and…
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Question Time with Mentor John – Improving innovation Most companies state that innovation is a key priority, often without being aware of what this really means. From a business standpoint, innovation involves implementing creative ideas that add value to the company – often through the development of new products and services that lead to increased…
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Question Time with Mentor John – Outsourcing effectively Outsourcing is a business practice of hiring another party to perform certain jobs that were previously done in-house. It allows the business to focus on its core activities, while contracting out other tasks to a service provider, who may be able to handle the outsourced jobs more…
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Question Time with Mentor John – Managing cash flow Cash flow is the lifeblood of any business. A healthy cash flow demonstrates that money is coming in from revenue, investments or loans, and this is being used to settle expenses including salaries, R&D, and operating costs. Bad management of cash flow leads to bankruptcy, even…
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