Streamlining Communication Channels

Communications both internal and external require fresh and innovative thinking, not just the old standardised Public Relations outputs. To the stakeholders in the business both close and remote the information they receive determines how they will relate, if at all, to a company. The dreaded matrix organisation has caused more heartache and worse communications than any previous organisational system. More than one boss is not tenable and simple lines of reporting are vital for quick, thoughtful and pragmatic decisions making.

We study your present communications lines, sift out the ones that matter most and get them clear and then help you keep refreshed what you need to impact your business successfully. Most communications systems are designed from the sender’s point of view. Seeing things from the other person’s position is key to good communications. We help you do that and change the attitude that says administration rules to one where customer rules.

Good communication is essential for the overall health of any business. Both internal and external communications represent the level of professionalism in the organization. In today’s dynamic business environment this implies communication has to be tackled with fresh and innovative thinking, not just with the old standardised Public Relations and Corporate Communications outputs.

To the stakeholders in a business, both close and remote, the information they receive determines how they will relate to a company. When the flow of information is hindered or disorganized, it can reduce efficiency, disrupt productivity, damage client relationships and lower employee morale.

Any number of things can hinder communication, including the use of inappropriate communication tools, inconsistency amongst the communicators, and deliberate obstruction by employees.

You can build effective communication channels in any business, small or large, whether with a hierarchical structure or a complex matrix organisation.

We study your present communications lines, sift out the ones that matter most and get them clear and then help you keep refreshed what you need to impact your business successfully. Most communications systems are designed from the sender’s point of view. Seeing things from the receiver’s position is key to good communications. We help you do that and change the attitude that says administration rules to one where customer rules – whether the customer is internal or external.